Terms & Conditions — kg995 Bangladesh

Welcome to kg995, an online betting and casino platform operated for players in Bangladesh and accessible at kg995.io. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and kg995 ("we", "us", "the Platform") governing your access to and use of all services, games, promotions, and features available on the kg995 platform.

By accessing the kg995 website, creating an account, making a deposit, placing a wager, claiming a bonus, or participating in any promotion, you unconditionally acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any provision contained in these Terms, you must not use the kg995 platform and must not create an account.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated by reference into this Agreement. In the event of any conflict between these Terms and any bonus-specific or promotion-specific terms, the promotion-specific terms shall take precedence only for that specific offer; in all other respects, these general Terms apply.

To register and maintain an active account with kg995, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age or older at the time of registration and throughout the duration of your account.
• You must be a natural person — corporate entities, bots, automated scripts, and artificial accounts are not permitted.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of kg995 or any of its affiliated companies.
• You must not have previously had a kg995 account suspended or permanently closed due to a breach of these Terms.
• You must not be acting on behalf of another person. Each account must be registered and operated solely by the individual whose personal details are provided during registration.

kg995 reserves the right to carry out identity verification checks at any point during the account lifecycle. This may include requesting copies of a government-issued National Identity Card (NID), passport, driving licence, bKash or Nagad account verification screenshot, or bank statement. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or withdrawal restriction until verification is complete.

Each player is permitted to hold one (1) account only on the kg995 platform. Opening, operating, or attempting to operate more than one account — whether using the same or different personal details — constitutes a serious breach of these Terms and will result in the permanent closure of all associated accounts and the forfeiture of any balances held therein.

During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, valid mobile phone number, and a preferred payment method linked to your bKash, Nagad, Rocket, or Upay account registered in your own name. Providing false, incomplete, or misleading information is a material breach of this Agreement.

You are solely responsible for:

• Maintaining the confidentiality of your kg995 username and password at all times.
• Ensuring that your login credentials are not shared with, disclosed to, or accessible by any third party.
• All activities, wagers, deposits, and withdrawals conducted through your account, whether or not authorised by you.
• Notifying kg995 support immediately if you become aware of, or suspect, any unauthorised access to or use of your account.

kg995 is not liable for any loss suffered by a player as a result of unauthorised account access where the player has failed to maintain adequate security of their login credentials. kg995 uses OTP (one-time password) verification via mobile number for logins from unrecognised devices as an added layer of security.

All financial transactions on kg995 are conducted exclusively in Bangladeshi Taka (BDT). kg995 does not accept deposits or process withdrawals in any other currency. Currency conversion is not supported.

Accepted Deposit and Withdrawal Methods:

• bKash — Mobile financial service by BRAC Bank
• Nagad — Digital financial service by Bangladesh Post Office
• Rocket — Mobile banking by Dutch-Bangla Bank
• Upay — Mobile financial service by UCB

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits may vary depending on your account verification status and the payment method used. Details of current limits are displayed within the kg995 account cashier section.

Deposits are typically credited to your kg995 balance within seconds of the transaction being confirmed by the relevant MFS provider. Withdrawal processing times are subject to account verification status and internal security review. Standard withdrawals are processed within 24 hours; expedited processing is available for fully verified accounts.

All deposit and withdrawal transactions must be conducted using a payment account registered in the player's own name. Third-party deposits are strictly prohibited. Any funds received from a payment account not matching the registered player's identity will be held for investigation and may be refunded to the source account.

kg995 offers a range of bonuses and promotional offers to eligible players, including but not limited to welcome bonuses, deposit match bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless the specific promotional terms state otherwise:

• Bonuses are available to players with verified accounts in good standing only. Players with suspended, restricted, or self-excluded accounts are not eligible for bonuses.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• All bonuses are subject to a wagering requirement that must be completed before any bonus-derived winnings may be withdrawn. The applicable wagering requirement for each offer is stated clearly in the specific promotional terms.
• Bonus funds and any winnings generated from bonus funds are separate from real-money balance until wagering requirements are met. Where both bonus and real-money balances are held simultaneously, real-money funds are used first for wagers.
• Bonuses have a defined validity period. Any bonus balance and associated wagering progress that has not been completed within the validity period will be forfeited automatically.
• Minimum odds conditions may apply to bets placed with bonus funds. Bets placed at odds below the stated minimum will not count towards wagering requirements.
• kg995 reserves the right to amend, suspend, or withdraw any promotional offer at any time and without prior notice, particularly where abuse is suspected or where technical errors have affected the offer's integrity.

All sports bets, casino wagers, and crash game rounds placed on kg995 are subject to the specific game rules and betting regulations applicable to that market or game type. The following general betting rules apply across the platform:

• All bets are placed at the odds displayed at the time of bet confirmation. Odds may change between the time you select an outcome and the time your bet is confirmed; the confirmed odds displayed on your bet receipt are the odds that apply to your wager.
• Once a bet has been accepted and a bet receipt issued, it cannot be cancelled or amended by the player. If a match or event is postponed, abandoned, or cancelled, standard void rules apply as specified in the relevant sport's betting rules section.
• For cricket markets — including BPL, Bangladesh Tigers internationals, IPL, and T20 World Cup — kg995's cricket betting rules apply in full. In the event of an incomplete match, the result of the last completed over or innings may be used to settle certain markets; specific rules are published in the cricket section of the platform.
• For live in-play betting, kg995 reserves the right to suspend markets at any point during a match to manage risk. Bets already accepted prior to suspension remain valid.
• In the event of a technical error that results in the incorrect display of odds, kg995 reserves the right to void affected bets and refund stakes to player accounts. This includes instances of "palpable errors" where odds are clearly incorrect relative to true market conditions.
• Maximum payout limits apply to all markets. Current maximum payout limits are displayed within the betting interface. Any winnings that exceed the stated maximum payout for a market will be capped at the published maximum.

Casino game outcomes, crash game multipliers, and slot results are determined by certified Random Number Generator (RNG) systems provided by our game suppliers — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe, and Microgaming. kg995 does not influence or alter game outcomes. Results are final upon game round completion.

kg995 is deeply committed to responsible gaming and the protection of vulnerable players. We recognise that for some individuals, gambling can become problematic, and we have built tools directly into the platform to help players maintain control of their gaming activity. All players are encouraged to familiarise themselves with these tools regardless of whether they currently feel their gambling is an issue.

The following responsible gaming tools are available to all kg995 account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account. Limits take effect immediately when reduced and require a cooling-off period when increased.
• Session Time Reminders: Configure time-based alerts that notify you when you have been logged in and active for a defined period.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the platform. During a self-exclusion period, your account is deactivated and you will not receive any marketing communications from kg995. Self-exclusion requests cannot be reversed before the stated period has elapsed.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net wagering activity.

If you believe your gambling behaviour may be harmful to yourself or others, we urge you to contact our support team immediately. Our responsible gaming specialists are available 24/7 via live chat on the platform, by email at [email protected], or via WhatsApp at +880 1700 000000.

For more detailed guidance on responsible gaming, please refer to our dedicated Responsible Gaming page.

The following activities are strictly prohibited on the kg995 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Registering more than one account on the kg995 platform.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point, including during identity verification.
• Using the platform if you are under 21 years of age or if you are located in a jurisdiction where online betting is prohibited.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, claim bonuses, or interact with the platform in any non-human manner.
• Exploiting software bugs, errors, glitches, or vulnerabilities in any game or platform feature. Any winnings obtained through exploitation of errors are void and will be reclaimed.
• Engaging in any form of match-fixing, collusion, or insider betting using non-public information.
• Attempting to launder money or use the platform for any illegal financial transaction.
• Harassing, threatening, or abusing any member of the kg995 support team or other platform users.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any element of the kg995 platform, its software, or its security systems.
• Using a VPN, proxy, or anonymisation service to circumvent geographic or account-level restrictions.

All content on the kg995 platform — including but not limited to the kg995 brand name, logo, website design, user interface elements, text, graphics, game assets, promotional materials, and software — is the exclusive intellectual property of kg995 or its licensed content providers, and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the kg995 platform solely for your personal, non-commercial entertainment purposes as a registered player. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the kg995 platform without express written permission.
• Use the kg995 name, logo, or brand materials in any marketing, advertising, or affiliate context without an active, written affiliate agreement with kg995.
• Create derivative works based on any kg995 content or software.
• Use any kg995 content for commercial purposes of any kind.

Game content made available on kg995 through third-party providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe, and Microgaming) remains the intellectual property of the respective provider and is subject to that provider's own intellectual property rights and licences.

kg995 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of this Agreement. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and account operation — including your name, date of birth, mobile number, and payment account details — is used for the following purposes:

• Account management and identity verification.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Fraud detection, anti-money laundering compliance, and responsible gaming monitoring.
• Customer support and communication regarding your account.
• Sending promotional communications where you have opted in to receive them.

kg995 implements 256-bit SSL encryption across the entire platform to protect data in transit. Player account data is stored on secure servers with access restricted to authorised personnel only. kg995 does not sell or rent personal data to third parties for commercial purposes.

To the maximum extent permitted by applicable law, kg995 excludes all liability for:

• Any loss of funds arising from a player's own negligence in maintaining account security, including failure to safeguard login credentials.
• Any interruption, suspension, or discontinuation of platform services due to technical maintenance, network outages, force majeure events, or circumstances beyond kg995's reasonable control.
• Any loss of data, loss of profit, or consequential loss arising from the use of or inability to use the kg995 platform.
• Any inaccuracy in betting odds or game information that results from a technical error, provided that kg995 acts promptly to identify and correct such errors and voids affected transactions where appropriate.
• The actions or omissions of third-party payment providers (bKash, Nagad, Rocket, Upay) including delays, errors, or service outages on their respective platforms.
• The content, availability, or performance of third-party game providers whose titles are hosted on the kg995 platform.

Nothing in these Terms limits kg995's liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

kg995 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to these Terms, kg995 will notify registered players via the email address or mobile number registered on their account and/or via a notice prominently displayed on the kg995 platform, with a minimum of seven (7) days' advance notice before the changes take effect.

Your continued use of the kg995 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request account closure by contacting [email protected].

Minor amendments — such as corrections to typographical errors, clarifications that do not materially affect player rights, or updates required to reflect changes in applicable law — may be made without advance notice and will be effective immediately upon publication.

A player may close their kg995 account at any time by contacting our support team via live chat or email at [email protected]. Upon account closure, any real-money balance remaining in the account (after deduction of any outstanding bonus balances subject to incomplete wagering requirements) will be returned to the player via their registered payment method within a reasonable processing period, subject to identity verification requirements.

kg995 reserves the right to suspend or permanently close a player's account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, fraudulent, or misleading information at any point.
• Suspected or confirmed money laundering, fraud, or other illegal activity.
• Engagement in prohibited conduct as defined in Section 8 of these Terms.
• Receipt of a chargeback, payment reversal, or disputed transaction from a payment provider.
• Account inactivity — accounts with no login activity for a continuous period of 12 months may be classified as dormant. Dormant account fees may apply as published in the platform's fee schedule.
• A regulatory or legal requirement to do so.

Where an account is suspended pending investigation, any withdrawal requests will be placed on hold until the investigation is concluded. If the investigation confirms a breach of these Terms, all balances in the account may be forfeited in full. If the investigation concludes no breach has occurred, the account will be reinstated and any held withdrawals processed promptly.

These Terms & Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with applicable law. kg995 operates as an online entertainment platform and complies with all applicable regulations in the jurisdictions in which it operates.

In the event of a dispute between a player and kg995, the following resolution process applies:

1. Step 1 — Internal Complaint: The player must first submit a formal complaint to kg995's support team via email at [email protected], providing full details of the dispute, the account concerned, relevant transaction IDs, and any supporting documentation. kg995 will acknowledge receipt within 24 hours and aims to resolve all complaints within 7 business days.
2. Step 2 — Escalated Internal Review: If the initial response does not resolve the dispute to the player's satisfaction, the player may request an escalated review by kg995's compliance team. The escalated review will be completed within 14 business days of the escalation request.
3. Step 3 — External Resolution: If the dispute remains unresolved following the escalated internal review, the player may pursue resolution through any external channel available to them under applicable law.

For disputes relating specifically to the outcome of a sporting event or casino game round, kg995's determination of the result — based on official data feeds, game provider records, and platform logs — shall be considered final and binding, subject only to the complaint process described above.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your kg995 account, please contact our support team using the details below. All contact channels are available 24/7 in Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly within the kg995 platform after logging in — fastest response channel for urgent queries.
• WhatsApp: +880 1700 000000 — for account queries and responsible gaming support.

When contacting support regarding a dispute or formal complaint, please include your registered username, the relevant transaction IDs or bet reference numbers, a clear description of the issue, and any screenshots or supporting documentation. This will allow our team to investigate and resolve your query as efficiently as possible.